Online Sales Policy

This online sales policy was established to have smooth transactions and to avoid any confusion at the time of purchasing any products from our site. Our main goal is to make you feel confident of your purchase. Please read the following:

No returns or credits will be issued for online purchases for any other reasons other than those indicated below. Flans boutique is a physical store retailer where customers shop daily. When you place an order on our website we will treat you with the same care and respect that we extend to our in-store customers.  Unfortunately, since we will not have the opportunity to meet you in person, you will not be able to receive the full extent of our passion for customer service.  However, as an online customer please be assured that:

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• we will do everything possible to make sure that your order is filled in a timely basis and that your shipment will arrive exactly how you expected.

• we stand behind this policy by extending a full return and credit policy only if we ship you the wrong style, color, or size from what was ordered.

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But have no fear; our passion is for customer service.  We assure you that your experience ordering from us online can only be surpassed if you come to our store to experience our outstanding customer service in person.

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Please note that the prices that you see on our website reflect the Designer’s Suggested Retail Price [MSRP].  The designers that we represent do not allow their collections to be displayed on a website for a lower price than the MSRP price that you see on our website.  If you see a lower price on any other website for the exact style from the same designer than you can KNOW FOR CERTAIN that website is producing and selling counterfeit dresses or gowns of inferior quality and shipping them as originals.

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The prices in our store are not necessarily equal to the price on our website.  We accept orders online to give our customers the convenience of purchasing their dress or gown directly from our website without the time and expense that we incur when you experience our outstanding customer service in our physical retail location.

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We do everything we can to keep the prices on our website accurate and consistent with what the designer is charging for each style at the current time.  However, it is possible that there may be a price on our website that is simply incorrect or that may have been changed by the designer without our knowledge. 

 

 If you have any questions about our Online Sales Policy or your purchase please contact us during store hours so that we can address your concerns and answer your questions personally.